Inquiry

Buyer Policy

Shipping & Returns for B2B Jewelry Orders

Clear shipping, freight confirmation, delivery timing, and issue-review rules for sample and wholesale jewelry orders.

Buyer Order Policy

Confirm logistics before payment.

VELLITH supports sample orders, ready-stock sourcing, and wholesale/private-label production. Shipping cost and delivery method are confirmed according to order size and destination before the order is finalized.

Sample order shipping

Most sample and ready-stock orders are prepared after item availability, quantity, packing, and destination are confirmed with the buyer.

Wholesale freight confirmation

For bulk or private-label orders, final freight is quoted before payment because carton size, destination, and delivery method can change the cost.

Delivery timing

Typical handling is 2–7 business days for available styles. International transit is commonly 5–21 business days after shipment, depending on route and carrier.

Return and issue review

B2B orders are reviewed case by case. Contact us within 7 days after delivery if there is a quality, quantity, packing, or shipment issue.

Before Shipment

What buyers should confirm

  • Product SKU, quantity, plating color, and packing method.
  • Delivery country, city, postal code, and preferred shipping method.
  • Whether logo cards, boxes, SKU labels, or carton photos are required.
  • Any issue photos, quantity records, or packing evidence needed for review.
WhatsApp